Refund Policy:  The Law Offices of Wardell Huff PLLC is committed to the highest level of client service. This includes clearly communicating the costs associated with the representation and the process that our Finance Department implements in receiving legal fees, court fees, and other fees required to service your needs. Below, please find our explanation for the process and the distinction between the return of unearned legal fees and refunds. *

Retainer Fee

Most clients hire The Law Offices of Wardell Huff PLLC through a Retainer Fee Agreement. This means that monies are paid to our law firm in advance of service. The amount paid in advance is dependent upon the service that is going to be rendered and the client's financial means to pay the fees in-full in a single payment or through an authorized payment plan.  The plan is a courtesy allowing an initial down payment and up to 5 additional weeks to pay the balance.

The fees paid in advance are not earned in advance. Rather, they are escrowed in a state or jurisdiction controlled trust account. While in the trust account, funds typically remain unearned and can be withdrawn upon the client's request.

Within the constraints of an executed Retainer Agreement, The Law Offices of Wardell Huff PLLC earns fees upon working on a client’s matter. These fees accrue at different rates depending on who is performing the service - an attorney, a paralegal, an administrative staff member, etc. - or for costs that accrue in servicing the client (e.g. filing fees, research fees, communications & counsel, mileage, etc.). Every month, our the Finance Department audits all trust accounts and client payment records for a staff review. If there are no changes, the Principal Attorney will then debit monies from the trust account and annotate those funds as Earned.

Any services rendered beyond the scope of the executed Retainer Agreement are subject to being billed at our standard hourly rate of $350.00. These fees do not accrue at different rates depending on who is performing the service - an attorney, a paralegal, an administrative staff member, etc. - or for costs that accrue in servicing the client (e.g. filing fees, research fees, communications & counsel, mileage, etc.). Increases in our annual retainer fees and hourly rates, if any, will be announced prior to each calendar year. Our time is billed in tenth-of-an-hour increments, based on the time expended to perform the necessary services. A service charge of no less than $50.00 will be charged for missed office appointments when notice is not given by the client to our staff at least 24 hours prior to the office appointment.

The Firm cannot predict in advance the fee for any service, as representation may become more complicated than it first appears and the time and effort spent will depend in part, on the cooperation of both You and any adverse party. The attorneys of the Firm will, however, do everything within their power to keep legal fees and costs as low as possible.

 

In addition to the attorneys’ fees described above, You will be responsible for paying any advanced or out-of-pocket expenses that the Firm incurs in connection with this representation. Such expenses may include, among others, postage expenses, courier expenses, fees for professional/consulting services, fixed fees (established by law OR assessed by the courts or other agencies), and computerized legal research fees and travel expenses. By signing this Agreement, you authorize the Firm to incur all reasonable costs to hire consultants or experts reasonably necessary in the Firm’s judgment. If The Law Offices of Wardell Huff advances payment on your behalf, it will be necessary for you to reimburse the Firm promptly.

Refunds vs Reimbursements

Refunds are separate from the normal, above process of paying, retaining, earning, and returning legal fees. Rather, refunds are typically the result of an after-the-fact fee dispute, accounting error, or a statement from the client asking not to proceed to completion.

The Law Offices of Wardell Huff PLLC processes all written requests for refunds. Our firm will review the entire content of the client’s records in conjunction with the Finance Department (a third-party company contracted to perform business services, payment transactions, and financial accounting) when processing the request. Within 60 days, our firm should send a written response either denying the request, requesting more information, or granting the request under normal operating circumstances and standard cases. The decision as to the response remains completely within the discretion of the law firm.  Once audited, a client's account summary will be provided to the client for review.  Any concerns or disputes must be sent in writing to the Finance Department via Finance@WHuffLaw.com within 5 business days.  Once disputes are resolved (if any), the client is required to execute the standard Disengagement Agreement Refund contract within 10 business days of the date on said document. Failure to execute the refund contract within 10 business days constitutes the client's unwritten consent to terminate the retainer agreement.  Post termination, no additional disputes will be reviewed upon these three conditions:  1) the Disengagement Agreement Refund contract is executed by the attorney of record and the client(s) by signature or consent; 2) the client account is closed at The Law Offices of Wardell Huff PLLC; and 3) the refund is issued.

* Ultimately, the attorneys and staff at The Law Offices of Wardell Huff PLLC endeavor to satisfy all clients and service each case to completion. We are as transparent in our representation as possible. So we encourage our clients to ask questions or communicate concerns to our staff members immediately. Being responsive to question remains a hallmark of our law firm's stellar reputation. 

Please carefully consider our policies before deciding to hire The Law Offices of Wardell Huff PLLC.  

Security Policy:  We place high importance on respecting and protecting the security of your data and transactions. Our relationship with you is among our most important assets and we want you to feel comfortable and confident when using our services.

Our Merchant Services Account provider takes security measures to protect your personal data and information. These measures include technical and preventive steps to protect your data from misuse, unauthorized access or disclosure, loss, alteration, or destruction.

We will not sell, publish or share information you entrust to us that identifies you or any person.

Our Merchant Services Account provider works to continually monitor for security vulnerabilities that might affect you and to inform you about any issues immediately. Their pledge to you:

•We use accepted best methods to protect your information. We review our security procedures carefully.

•We comply with applicable laws and security standards. 

• Your sensitive information, such as credit card information, is sent securely. 

• Our staff is trained and required to safeguard your information. 

• We transmit, store, protect and access all cardholder information in compliance with the Payment Card Industry's Data Security Standards. 

Correspondence Policy:  Please mail, email, or fax all correspondence and required documents as instructed by staff members.  Send only what is required for your case.  Never intentionally mail additional documents presuming that our staff will determine what is needed.  If you choose to email us, we only accept scanned PDFs, not photograph-files (JPGs, TIFFs, etc).

 

MAIL:    W. Huff Law for Client and Court Correspondence.  15 East Market Street #6072.  Leesburg VA  20178

EMAIL:  Wardell@WHuffLaw.com (only for emergency petitions, at an additional fee) 

FAX:     866-784-7177 (only for emergency petitions, at an additional fee) 


Standard paper forms should be sent via postal mail, and you MUST send with tracking.  You MUST NOT send with signature-required on certified mail.  Doing so will significantly delay your package's processing.  Please keep in mind that we receive hundreds of pieces of correspondence, so your tracking number will ONLY let you know when it has reached the mail sorters; not necessarily when it has reached the right staff member at our law suites. 

Never instruct your creditor(s) to send your bills to our address unless you receive a written directive from Attorney Wardell Huff requiring you to do so.  If you violate this rule we reserve the right to:

1.  Return to Sender each parcel without informing you

2.  Charge the standard administrative fee for mail handling, i.e. $10 per parcel, to Return to Sender

3.  Conduct items 1 and 2 above as a low priority task with no obligation toward timeliness.

Appointment Cancellation Policy: We strive to render excellent legal counsel to you and all of our clients. In an attempt to be consistent with this, we have a Appointment Cancellation Policy that allows us to schedule appointments for all clients. When an appointment is scheduled, that time has been set aside for you and when it is missed, that time cannot be used to treat another client. Therefore our policy is as follows: We require that you give our office 48 hours notice in the event that you need to reschedule your appointment. This allows for other clients to be scheduled into that appointment. If you miss an appointment without contacting our office within the required time, this is considered a missed appointment. A fee of $50.00 will be charged to you. No future appointments can be scheduled nor can services be terminated without the payment of this fee. Additionally, if a client is more than 30 minutes late without prior notice for a scheduled appointment, we will consider this a missed appointment and the $50.00 cancellation fee will be charged. If you have any questions regarding this policy, please let our staff know and we will provide answers to any questions you have.

© 2017 The Law Offices of Wardell Huff PLLC

866.784.7177

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